Agents
You Need to Treat AI Agents as Digital Office Workers
It’s time to stop thinking of AI agents as magical assistants floating in isolation, and instead think of them as workers inside a communication system.
30 May 2026
It’s time to stop thinking of AI agents as magical assistants floating in isolation, and instead think of them as workers inside a communication system.
Agentic AI systems already run in production. Here’s what current governance frameworks cover, what they leave open, and what organisations build before deployment.
Shadow AI usage occurs when organisations demand productivity, restrict AI tools, and skip training, governance, and risk management.
Everyone’s building AI agents. Here’s how to decide whether you should, or whether a simpler tool already solves your problem.